Value-added activities enhance the value of products and services in the eyes of the customer while meeting the goals of the organization. The true measures of value-added qualities exhibit themselves when external customers agree to pay for them. First, one should ask whether an extemal customer would encourage the organization to do more of the activity Second, one should ask whether an organization would be more likely to reach its goal by performing that activity Identify each activity as Value-add (V) or Non Value- Business Activity Add (N) Preparing meals at Applebees Reorganizing products in a warehouse Processing paychecks for a payrol1 company Approval of all manager purchase orders for the sales department