Verizon recently decide to stop providing phones for free or at a reduced cost if you signed a 2-year contract. As a Business Analysis, how would you measure the performance of that solution?

Imagine the introduction of an app that builds process flows models just by typing in a statement. For example, update the distribution of an expense check.

 As a Business Analysis, what performance measures would you use to determine if this solution met the user's needs?

 Include in your comments, any limitations that could occur for this solution.