Veronica is busy at the front desk checking in a busload of guests. Several of the guests ask her for directions to the nearest dining facility because they are hungry. Two of the guests seem restless and want to get into their room right away. One of them is an elderly traveler who needs assistance with his luggage and the other one, his young grandson, had experienced motion sickness on the bus. Although it seemed normal that a couple of guests would be restless and require special attention, something about these two disturbs Veronica. The elderly man's blank look on his face and his uneasy restlessness made her wonder what was on his mind. She checks them into room 507, calls thebell staff and asks for assistance with the elderly guest's luggage, suggests that the elderly guest take a nap so he could rest from the bus trip, and directs the younger guest to do likewise. The day continues, and several more routine check-ins and check outs occur. Veronica takes a midafternoon break and happens to notice the elderly traveler crossing the lobby of the hotel on her way to the hotel's restaurant. She remarks to herself, "He seems to be walking much straighter and taller than he did when he checked in. It's only been two hours since he got off the bus; that nap must have done him some good!" Likewise, on her return from her break, she sees the younger guest laughing and talking with friends while they listened to their boom box in the lobby. That nap must have helped cure his motion sickness. Veronica greets her replacement afternoon coworkers, John and Delanney, and checks out. She has to hurry because she had an appointment in the city. Two hours into their shift, John receives a phone call from room 505 complaining of strange, loud noises in the hallway. John alerts Ishmael, the security guard on duty, and Ishmael investigated the situation. When Ishmael approaches room 507, he couldn't believe what he saw. The two guests are hosting a nondenominational religious party complete with live animals, musical instruments, and oh, yesa bright 1,000-watt lamp. "The people in the room," Ishmael said later. "There must have been at least 45 of them, and they invited me in to share peace and harmony." They are quite taken aback when Ishmael tells them the party will have to break up because state law prohibits more than two people in that particular room. However, they cooperate and abide by the law.

Analyze the situation mentioning how this could have been prevented .