Question
Very Urgent Case study Question. Please answer as soon as possible In their three years at Melbournes Vreeland Pharmaceuticals, Vitorio Nuos and Gary Shaw had
Very Urgent Case study Question. Please answer as soon as possible
In their three years at Melbournes Vreeland Pharmaceuticals, Vitorio Nuos and Gary Shaw had rarely crossed paths, and they had exchanged no more than a dozen sentences. But here they were, seat mates on a plane headed to company headquarters in Sydney. And suddenly, they had a lot to say to each other.
What Id like to know is why were wasting a trip to Sydney to thrash out some new policies about leader competencies, Vitorio said.
Because Connie Wyland is HR at Vreeland, and you and I both know that policies and models and all touchy-feely people stuff is the lifeblood of HR, Gary replied. I also think a lot of this is the result of panic on the heels of the scandals in sales last year.
I dont think theres any need to panic. The company fired the guys and apologised; you just move on, said Vitorio.
Gary laughed sarcastically. No, you fire them, you apologise, then you analyse the whole thing ad nauseam, and then you hamstring your management team with endless rules and bureaucratic standards just to make sure it doesnt happen again.
So we all pay for their mistakes, replied Vitorio.
We pay because HR feels guilty that those guys moved up so high in the system, Gary replied. So now Connie and her staff have devised the ultimate solution to the problem. I dont know why we all have to go in to discuss it; shes already decided what shes going to do and shes positive this is the cure-all to prevent any further embarrassment to the company.
Lets look at the document, Vitorio said. He reached under the seat, retrieved and unpacked his tablet, placed it on the tray table, and turned it on.
Too much glare, Gary said, peeking over. Vitorio pulled down the window shade.
Is that better? Gary nodded. The two men read through the document.
I resent the term rogue leaders, Gary remarked, pointing to the phrase.
Vitorio shrugged. Its a rough draft. Theyll clean up the language . . . I think.
Its really just a rehash of the mission statement and all of the things we learnt in training. This is stuff we all learnt at university. I feel like Im being lectured. Yeah. Vitorio scrolled up and down the document. Any business student could have written this.
I hear the HR crew put in lots of overtime, said Gary.
Vitorio smirked. For this? Ill tell you and this is just between you and me but I really resent this, and were some of the newer members of management. Id love to hear what the older managers are saying.
I know Connie, Gary said. She and her staff are going to come in tomorrow all gung-ho on this. He turned the tablet in order to see it easier. We already know whats expected of us. He scrolled down, stopping at key phrases. Look at this . . . critical values . . . core behaviours . . . fostering conflict resolution . . . and heres one implementing employee involvement strategies. How does she think we got these jobs in the first place? Gary paused. What really makes me angry is that I heard Connie is going to start manager training sessions where she will teach us the behaviours associated with each value! Can you believe that? She will have us role-playing and stuff. I will fight this if it goes beyond general value statements that we can follow in our own way.
I cant wait to hear what Vreeland says, Vitorio remarked.
Are you kidding? Hell go along with it. Hell spend 10 to 15 minutes telling us how great we all are and insinuating that we dont really need this, and then hell back Connie all the way. Face it, this is the way its going to be, and he really doesnt need our input or approval. It just looks good, commented Gary.
Vitorio turned off and closed the tablet. I just feel that imposing something like this on management is a slap at every one of us. We know whats expected. We dont need training. We also know our people and we have to have some flexibility within a broad set of boundaries. This sort of thing just hamstrings us.
I just hope a couple of senior managers speak up at this meeting and voice some concerns. Maybe it will be toned down a little, Gary said. You and I are middle management and we havent been with the company long enough. All we can do at this meeting is sit and nod.
15 marks each question
(A) Are Connie and her staff on the right track to avoid manager mishaps by defining a new set of leader rules and core values and imposing it from the top down?
(B) Why do you think Vitorio and Gary are being so defensive about the changes?
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