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VET Learning Library (VLL) is a small learning resource publisher that specializes in learning VLL supplies resources for the following training packages: BSB40520 - Certificate

VET Learning Library (VLL) is a small learning resource publisher that specializes in learning

VLL supplies resources for the following training packages:

BSB40520 - Certificate IV in Leadership and Management

BSB50420 - Diploma of Leadership and Management

BSB60420 - Advanced Diploma of Leadership and Management

BSB40120 - Certificate IV in Business

BSB50120 - Diploma of Business

BSB60120 - Advanced Diploma of Business

ICT40120 - Certificate IV in Information Technology

ICT50220 - Diploma of Information Technology

ICT60220 - Advanced Diploma of Information Technology

The organisation is made up of the following:

Leadership Team

Managing Director (Owner)

Operations Manager (also develops ICT resources)

Development Team

Development Team Leader (develops ICT resources)

Resource Developer 1 (develops BSB resources)

Resource Developer 2 (develops BSB resources)

Sales and Marketing Team

Sales & Marketing Manager

Marketing Officer

Sales Assistant

You are the Sales and Marketing Manager for VLL. Over the last quarter, you have noticed a dip in sales from your most regular customers and a reduced number of new customers on previous quarters.

You conduct a feedback survey of your existing customer base to try to establish the reason for this decline. The feedback from many of the customers is that even though VLL resources are of high quality, the range of units of competency within each qualification that are covered is very narrow.

Many customers do not like to mix publishers within their qualifications, therefore they have decided to engage other publishers with a better coverage of units.As a result of this feedback, you examine the product offering for each of the qualifications VLL provides resources for. The details of this are as follows:

Leadership and Management Qualifications
BSB40520 - Certificate IV in Leadership and Management BSB50420 - Diploma of Leadership and Management BSB60420 - Advanced Diploma of Leadership and Management
Core Units

BSBLDR411 Demonstrate leadership in the workplace

BSBLDR413 Lead effective workplace relationships

BSBOPS402 Coordinate business operational plans

BSBXCM401 Apply communication strategies in the workplace

BSBXTW401 Lead and facilitate a team

BSBWHS411 Implement and monitor WHS policies, procedures and programs

BSBCMM511 Communicate with influence

BSBCRT511 Develop critical thinking in others

BSBLDR523 Lead and manage effective workplace relationships

BSBOPS502 Manage business operational plans

BSBPEF502 Develop and use emotional intelligence

BSBTWK502 Manage team effectiveness

BSBCRT611 Apply critical thinking for complex problem solving

BSBLDR601 Lead and manage organisational change

BSBLDR602 Provide leadership across the organisation

BSBOPS601 Develop and implement business plans

BSBSTR601 Manage innovation and continuous improvement

Elective Units

BSBPEF402 Develop personal work priorities

BSBSTR502 Facilitate continuous improvement

BSBWHS411 Implement and monitor WHS policies, procedures and programs

BSBLDR414 Lead team effectiveness

BSBPEF401 Manage personal health and wellbeing

BSBWRT411 Write complex documents

BSBOPS401 Coordinate business resources

BSBTWK401 Build and maintain business relationships

BSBPEF502 Develop and use emotional intelligence

BSBLDR522 Manage people performance

BSBOPS501 Manage business resources

BSBPEF501 Manage personal and professional development

BSBSTR502 Facilitate continuous improvement

BSBWHS521 Ensure a safe workplace for a work area

BSBHRM531 Coordinate health and wellness programs

BSBTWK503 Manage meetings

BSBFIN501 Manage budgets and financial plans

BSBSUS511 Develop workplace policies and procedures for sustainability

BSBXCM501 Lead communication in the workplace

BSBCRT511 Develop critical thinking in others

BSBCMM511 Communicate with influence

BSBSUS601 Lead corporate social responsibility

BSBTEC601 Review organisational digital strategy

BSBPEF501 Manage personal and professional development

BSBXCM501 Lead communication in the workplace

Total Number of Elective Units Listed in Training Package
27 26 14

Business Qualifications
BSB40120 - Certificate IV in Business BSB50120 - Diploma of Business BSB60120 - Advanced Diploma of Business
Core Units

BSBCRT411 Apply critical thinking to work practices

BSBTEC404 Use digital technologies to collaborate in a work environment

BSBTWK401 Build and maintain business relationships

BSBWHS411 Implement and monitor WHS policies, procedures and programs

BSBWRT411 Write complex documents

BSBXCM401 Apply communication strategies in the workplace

BSBCRT511 Develop critical thinking in others

BSBFIN501 Manage budgets and financial plans

BSBOPS501 Manage business resources

BSBSUS511 Develop workplace policies and procedures for sustainability

BSBXCM501 Lead communication in the workplace

BSBCRT611 Apply critical thinking for complex problem solving

BSBFIN601 Manage organisational finances

BSBOPS601 Develop and implement business plans

BSBSUS601 Lead corporate social responsibility

BSBTEC601 Review organisational digital strategy

Elective Units

BSBPEF402 Develop personal work priorities

BSBPEF401 Manage personal health and wellbeing

BSBPEF501 Manage personal and professional development

BSBOPS401 Coordinate business resources

BSBOPS402 Coordinate business operational plans

BSBSUS511 Develop workplace policies and procedures for sustainability

BSBXCS404 Contribute to cyber security risk management

BSBXCS402 Promote workplace cyber security awareness and best practices

BSBFIN601 Manage organisational finances

BSBOPS502 Manage business operational plans

BSBOPS601 Develop and implement business plans

BSBSUS601 Lead corporate social responsibility

BSBTWK503 Manage meetings

BSBLDR523 Lead and manage team effectiveness

BSBPEF501 Manage personal and professional development

BSBTWK501 Manage team effectiveness

BSBCRT611 Apply critical thinking for complex problem solving

BSBLDR601 Lead and manage organisational change

BSBPEF401 Manage personal health and wellbeing

BSBPEF502 Develop and use emotional intelligence

BSBSTR502 Facilitate continuous improvement

BSBSTR601 Manage innovation and continuous improvement

BSBWHS521 Ensure a safe workplace for a work area

BSBXCS402 Promote workplace cyber security awareness and best practices

BSBLDR601 Lead and manage organisational change

BSBSTR601 Manage innovation and continuous improvement

BSBWHS521 Ensure a safe workplace for a work area

BSBCMM511 Communicate with influence

BSBCRT511 Develop critical thinking in others

BSBFIN501 Manage budgets and financial plans

BSBLDR602 Provide leadership across the organisation

BSBPEF501 Manage personal and professional development

BSBSUS511 Develop workplace policies and procedures for sustainability

BSBXCM501 Lead communication in the workplace

Total Number of Elective Units Listed in Training Package
85 97 34

Information Technology Qualifications
ICT40120 - Certificate IV in Information Technology ICT50220 - Diploma of Information Technology ICT60220 - Advanced Diploma of Information Technology
Core Units

BSBCRT404 Apply advanced critical thinking to work processes

BSBXCS404 Contribute to cyber security risk management

ICTICT426 Identify and evaluate emerging technologies and practices

ICTICT443 Work collaboratively in the ICT industry

ICTICT451 Comply with IP, ethics and privacy policies in ICT environments

ICTPRG302 Apply introductory programming techniques

ICTSAS432 Identify and resolve client ICT problems

BSBCRT512 Originate and develop concepts

BSBXCS402 Promote workplace cyber security awareness and best practices

BSBXTW401 Lead and facilitate a team

ICTICT517 Match ICT needs with the strategic direction of the organisation

ICTICT532 Apply IP, ethics and privacy policies in ICT environments

ICTSAS527 Manage client problems

BSBCRT611 Apply critical thinking for complex problem solving

BSBTWK502 Manage team effectiveness

BSBXCS402 Promote workplace cyber security awareness and best practices

ICTICT608 Interact with clients on a business level

ICTICT618 Manage IP, ethics and privacy in ICT environments

ICTSAD609 Plan and monitor business analysis activities in an ICT environment

Elective Units

ICTICT445 Connect and configure devices and hardware components

ICTSAS436 Evaluate ICT system status

ICTSAS438 Implement maintenance procedures

ICTSAS441 Support ICT system software

ICTSAS442 Provide first-level remote help desk support

ICTSAS443 Support operating system users and troubleshoot applications

ICTWEB431 Create and style simple markup language documents

ICTWEB432 Design website layouts

ICTWEB433 Confirm accessibility of websites

ICTWEB434 Transfer content to websites

ICTWEB443 Implement search engine optimisations

ICTWEB450 Evaluate and select a web hosting service

ICTWEB452 Create a markup language document

ICTDBS503 Create a data warehouse

ICTDBS505 Monitor and improve knowledge management systems

ICTDBS506 Design databases

ICTDBS507 Integrate databases with websites

ICTSAD502 Model data processes

ICTNWK615 Design and configure desktop virtualisation

ICTSAS512 Review and manage delivery of maintenance services

ICTSAS518 Install and upgrade operating systems

ICTSAS524 Develop, implement and evaluate an incident response plan

ICTNWK548 Model preferred system solutions

ICTSAD501 Model data objects

ICTSAD502 Model data processes

ICTSAS506 Update ICT system operational procedures

ICTSAS520 Develop detailed test plans

ICTICT443 Work collaboratively in the ICT industry

ICTWEB452 Create a markup language document

ICTDBS604 Build data warehouses

ICTDBS605 Develop knowledge management strategies

ICTDBS606 Determine database functionality and scalability

ICTICT523 Gather data to identify business requirements

ICTPRG605 Manage development of technical solutions from business specifications

ICTSAD610 Analyse stakeholder requirements

ICTSAD612 Implement and maintain uses of containerisation

ICTSAD613 Install and configure container orchestration services

BSBLDR601 Lead and manage organisational change

BSBSTR601 Manage innovation and continuous improvement

ICTNWK615 Design and configure desktop virtualisation

Total Number of Elective Units Listed in Training Package
162 211 148

After examining the product offerings, you have identified the following from each qualification:

BSB40520 - Certificate IV in Leadership and Management

This qualification includes 7 electives. VLL offers 9 out of the 27 listed elective units for this qualification. This leaves customers with a flexibility of 2 elective unit choices.

BSB50420 - Diploma of Leadership and Management

This qualification includes 6 electives. VLL offers 10 out of the 26 listed elective units for this qualification. This leaves customers with a flexibility of 4 elective unit choices.

BSB60420 - Advanced Diploma of Leadership and Management

This qualification includes 5 electives. VLL offers 6 out of the 14 listed elective units for this qualification. This leaves customers with a flexibility of 1 elective unit choice.

2 of the elective unit choices are core units in BSB50420 - Diploma of Leadership and Management. This means that customers would need to apply credit transfers to these units which are detrimental financially to the business.

1 of the elective unit choices is also an elective unit in BSB50420 - Diploma of Leadership and Management.

BSB40120 - Certificate IV in Business

This qualification includes 6 electives. VLL offers 8 out of the 85 listed elective units for this qualification. This leaves customers with a flexibility of 2 elective unit choices.

Based on the elective units on offer, customers are not able to build a specialised course offering.

BSB50120 - Diploma of Business

This qualification includes 7 electives. VLL offers 16 out of the 97 listed elective units for this qualification. This leaves customers with a flexibility of 9 elective unit choices.

Based on the elective units on offer, customers are only able to build specialised course offerings for the following: Organisational Development, Business Operations

This qualification has 2 elective units in common with BSB40120 - Certificate IV in Business.

This qualification has 3 elective units in common with BSB60120 - Advanced Diploma of Business.

BSB60120 - Advanced Diploma of Business

This qualification includes 5 electives. VLL offers 10 out of the 34 listed elective units for this qualification. This leaves customers with a flexibility of 5 elective unit choices.

4 of the elective unit choices are core units in BSB50120 - Diploma of Business. For customers who do not wish to offer credit transfers between these qualifications, this reduces the flexibility of unit choices to 1 elective unit choice.

This qualification has 3 elective units in common with BSB50120 - Diploma of Business

ICT40120 - Certificate IV in Information Technology

This qualification includes 13 electives. VLL offers 13 out of the 162 listed elective units for this qualification. This does not leave customers with any flexibility in regards to elective unit choices.

Based on the elective units on offer, customers are only able to build specialised course offerings for the following: Systems Administration Support, Web Development.

ICT50220 - Diploma of Information Technology

This qualification includes 14 electives. VLL Offers 16 out of the 211 listed elective units for this qualification. This leaves customers with a flexibility of 2 elective unit choices.

1 of the elective unit choices is a core unit in ICT40120 - Certificate IV in Information Technology. For customers who do not wish to offer credit transfers between these qualifications, this reduces the flexibility of unit choices to 1 elective unit choice.

This qualification has 1 elective unit in common with ICT40120 - Certificate IV in Information Technology. As there is no flexibility in elective choices in ICT40120 - Certificate IV in Information Technology, this would mean that customers would no longer have elective flexibility if they do not wish to offer credit transfers between these qualifications.

This qualification has 1 elective unit in common with ICT60220 - Advanced Diploma of Information Technology.

Based on the elective units on offer, customers are only able to build specialised course offerings for the following: Data & Data Management, Systems Administration, Systems Analysis.

ICT60220 - Advanced Diploma of Information Technology

This qualification includes 10 electives. VLL offers 11 out of the 148 listed elective units for this qualification. This leaves customers with a flexibility of 1 unit choice.

This qualification has 1 elective unit in common with ICT50220 - Diploma of Information Technology.

Based on the elective units on offer, customers are only able to build specialised course offerings for the following: Advanced Data Management, Systems Development and Analysis

You call a meeting with the Development Team Leader to find out the rationale behind the current elective options in each qualification. The Development Team Leader explains that elective units have been selected based on the expertise of the members of the development team which are as follows:

Operations Manager: Writes ICT units - specialises in web development and data management

Development Team Leader: Writes ICT units - specialises in systems administration and analysis

Resource Developer 1: Writes BSB units - specialises in organisational development and business operations

Resource Developer 2: Writes BSB units - specialises in human resources and performance management

The Development Team Leader also explains that the Development Team are currently working on the development of the following units of competency to add further breadth to unit offerings:

Operations Manager Development Team Leader Resource Developer 1 Resource Developer 2
ICTWEB447 Build basic website using development software and ICT tools(elective from ICT40120 - Certificate IV in Information Technology) ICTSAS215 Protect and secure information assets(elective from ICT40120 - Certificate IV in Information Technology) BSBSTR602 Develop organisational strategies(elective from BSB60420 - Advanced Diploma of Business & BSB60420 - Advanced Diploma of Leadership and Management) BSBHRM614 Contribute to strategic workforce planning(elective from BSB60420 - Advanced Diploma of Business & BSB60420 - Advanced Diploma of Leadership and Management)

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