Question
VET Learning Library (VLL) is a small learning resource publisher that specializes in learning VLL supplies resources for the following training packages: BSB40520 - Certificate
VET Learning Library (VLL) is a small learning resource publisher that specializes in learning
VLL supplies resources for the following training packages:
BSB40520 - Certificate IV in Leadership and Management
BSB50420 - Diploma of Leadership and Management
BSB60420 - Advanced Diploma of Leadership and Management
BSB40120 - Certificate IV in Business
BSB50120 - Diploma of Business
BSB60120 - Advanced Diploma of Business
ICT40120 - Certificate IV in Information Technology
ICT50220 - Diploma of Information Technology
ICT60220 - Advanced Diploma of Information Technology
The organisation is made up of the following:
Leadership Team | Managing Director (Owner) Operations Manager (also develops ICT resources) |
Development Team | Development Team Leader (develops ICT resources) Resource Developer 1 (develops BSB resources) Resource Developer 2 (develops BSB resources) |
Sales and Marketing Team | Sales & Marketing Manager Marketing Officer Sales Assistant |
You are the Sales and Marketing Manager for VLL. Over the last quarter, you have noticed a dip in sales from your most regular customers and a reduced number of new customers on previous quarters.
You conduct a feedback survey of your existing customer base to try to establish the reason for this decline. The feedback from many of the customers is that even though VLL resources are of high quality, the range of units of competency within each qualification that are covered is very narrow.
Many customers do not like to mix publishers within their qualifications, therefore they have decided to engage other publishers with a better coverage of units.As a result of this feedback, you examine the product offering for each of the qualifications VLL provides resources for. The details of this are as follows:
Leadership and Management Qualifications | ||
BSB40520 - Certificate IV in Leadership and Management | BSB50420 - Diploma of Leadership and Management | BSB60420 - Advanced Diploma of Leadership and Management |
Core Units | ||
BSBLDR411 Demonstrate leadership in the workplace BSBLDR413 Lead effective workplace relationships BSBOPS402 Coordinate business operational plans BSBXCM401 Apply communication strategies in the workplace BSBXTW401 Lead and facilitate a team BSBWHS411 Implement and monitor WHS policies, procedures and programs | BSBCMM511 Communicate with influence BSBCRT511 Develop critical thinking in others BSBLDR523 Lead and manage effective workplace relationships BSBOPS502 Manage business operational plans BSBPEF502 Develop and use emotional intelligence BSBTWK502 Manage team effectiveness | BSBCRT611 Apply critical thinking for complex problem solving BSBLDR601 Lead and manage organisational change BSBLDR602 Provide leadership across the organisation BSBOPS601 Develop and implement business plans BSBSTR601 Manage innovation and continuous improvement |
Elective Units | ||
BSBPEF402 Develop personal work priorities BSBSTR502 Facilitate continuous improvement BSBWHS411 Implement and monitor WHS policies, procedures and programs BSBLDR414 Lead team effectiveness BSBPEF401 Manage personal health and wellbeing BSBWRT411 Write complex documents BSBOPS401 Coordinate business resources BSBTWK401 Build and maintain business relationships BSBPEF502 Develop and use emotional intelligence | BSBLDR522 Manage people performance BSBOPS501 Manage business resources BSBPEF501 Manage personal and professional development BSBSTR502 Facilitate continuous improvement BSBWHS521 Ensure a safe workplace for a work area BSBHRM531 Coordinate health and wellness programs BSBTWK503 Manage meetings BSBFIN501 Manage budgets and financial plans BSBSUS511 Develop workplace policies and procedures for sustainability BSBXCM501 Lead communication in the workplace | BSBCRT511 Develop critical thinking in others BSBCMM511 Communicate with influence BSBSUS601 Lead corporate social responsibility BSBTEC601 Review organisational digital strategy BSBPEF501 Manage personal and professional development BSBXCM501 Lead communication in the workplace |
Total Number of Elective Units Listed in Training Package | ||
27 | 26 | 14 |
Business Qualifications | ||
BSB40120 - Certificate IV in Business | BSB50120 - Diploma of Business | BSB60120 - Advanced Diploma of Business |
Core Units | ||
BSBCRT411 Apply critical thinking to work practices BSBTEC404 Use digital technologies to collaborate in a work environment BSBTWK401 Build and maintain business relationships BSBWHS411 Implement and monitor WHS policies, procedures and programs BSBWRT411 Write complex documents BSBXCM401 Apply communication strategies in the workplace | BSBCRT511 Develop critical thinking in others BSBFIN501 Manage budgets and financial plans BSBOPS501 Manage business resources BSBSUS511 Develop workplace policies and procedures for sustainability BSBXCM501 Lead communication in the workplace | BSBCRT611 Apply critical thinking for complex problem solving BSBFIN601 Manage organisational finances BSBOPS601 Develop and implement business plans BSBSUS601 Lead corporate social responsibility BSBTEC601 Review organisational digital strategy |
Elective Units | ||
BSBPEF402 Develop personal work priorities BSBPEF401 Manage personal health and wellbeing BSBPEF501 Manage personal and professional development BSBOPS401 Coordinate business resources BSBOPS402 Coordinate business operational plans BSBSUS511 Develop workplace policies and procedures for sustainability BSBXCS404 Contribute to cyber security risk management BSBXCS402 Promote workplace cyber security awareness and best practices | BSBFIN601 Manage organisational finances BSBOPS502 Manage business operational plans BSBOPS601 Develop and implement business plans BSBSUS601 Lead corporate social responsibility BSBTWK503 Manage meetings BSBLDR523 Lead and manage team effectiveness BSBPEF501 Manage personal and professional development BSBTWK501 Manage team effectiveness BSBCRT611 Apply critical thinking for complex problem solving BSBLDR601 Lead and manage organisational change BSBPEF401 Manage personal health and wellbeing BSBPEF502 Develop and use emotional intelligence BSBSTR502 Facilitate continuous improvement BSBSTR601 Manage innovation and continuous improvement BSBWHS521 Ensure a safe workplace for a work area BSBXCS402 Promote workplace cyber security awareness and best practices | BSBLDR601 Lead and manage organisational change BSBSTR601 Manage innovation and continuous improvement BSBWHS521 Ensure a safe workplace for a work area BSBCMM511 Communicate with influence BSBCRT511 Develop critical thinking in others BSBFIN501 Manage budgets and financial plans BSBLDR602 Provide leadership across the organisation BSBPEF501 Manage personal and professional development BSBSUS511 Develop workplace policies and procedures for sustainability BSBXCM501 Lead communication in the workplace |
Total Number of Elective Units Listed in Training Package | ||
85 | 97 | 34 |
Information Technology Qualifications | ||
ICT40120 - Certificate IV in Information Technology | ICT50220 - Diploma of Information Technology | ICT60220 - Advanced Diploma of Information Technology |
Core Units | ||
BSBCRT404 Apply advanced critical thinking to work processes BSBXCS404 Contribute to cyber security risk management ICTICT426 Identify and evaluate emerging technologies and practices ICTICT443 Work collaboratively in the ICT industry ICTICT451 Comply with IP, ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS432 Identify and resolve client ICT problems | BSBCRT512 Originate and develop concepts BSBXCS402 Promote workplace cyber security awareness and best practices BSBXTW401 Lead and facilitate a team ICTICT517 Match ICT needs with the strategic direction of the organisation ICTICT532 Apply IP, ethics and privacy policies in ICT environments ICTSAS527 Manage client problems | BSBCRT611 Apply critical thinking for complex problem solving BSBTWK502 Manage team effectiveness BSBXCS402 Promote workplace cyber security awareness and best practices ICTICT608 Interact with clients on a business level ICTICT618 Manage IP, ethics and privacy in ICT environments ICTSAD609 Plan and monitor business analysis activities in an ICT environment |
Elective Units | ||
ICTICT445 Connect and configure devices and hardware components ICTSAS436 Evaluate ICT system status ICTSAS438 Implement maintenance procedures ICTSAS441 Support ICT system software ICTSAS442 Provide first-level remote help desk support ICTSAS443 Support operating system users and troubleshoot applications ICTWEB431 Create and style simple markup language documents ICTWEB432 Design website layouts ICTWEB433 Confirm accessibility of websites ICTWEB434 Transfer content to websites ICTWEB443 Implement search engine optimisations ICTWEB450 Evaluate and select a web hosting service ICTWEB452 Create a markup language document | ICTDBS503 Create a data warehouse ICTDBS505 Monitor and improve knowledge management systems ICTDBS506 Design databases ICTDBS507 Integrate databases with websites ICTSAD502 Model data processes ICTNWK615 Design and configure desktop virtualisation ICTSAS512 Review and manage delivery of maintenance services ICTSAS518 Install and upgrade operating systems ICTSAS524 Develop, implement and evaluate an incident response plan ICTNWK548 Model preferred system solutions ICTSAD501 Model data objects ICTSAD502 Model data processes ICTSAS506 Update ICT system operational procedures ICTSAS520 Develop detailed test plans ICTICT443 Work collaboratively in the ICT industry ICTWEB452 Create a markup language document | ICTDBS604 Build data warehouses ICTDBS605 Develop knowledge management strategies ICTDBS606 Determine database functionality and scalability ICTICT523 Gather data to identify business requirements ICTPRG605 Manage development of technical solutions from business specifications ICTSAD610 Analyse stakeholder requirements ICTSAD612 Implement and maintain uses of containerisation ICTSAD613 Install and configure container orchestration services BSBLDR601 Lead and manage organisational change BSBSTR601 Manage innovation and continuous improvement ICTNWK615 Design and configure desktop virtualisation |
Total Number of Elective Units Listed in Training Package | ||
162 | 211 | 148 |
After examining the product offerings, you have identified the following from each qualification:
BSB40520 - Certificate IV in Leadership and Management
This qualification includes 7 electives. VLL offers 9 out of the 27 listed elective units for this qualification. This leaves customers with a flexibility of 2 elective unit choices.
BSB50420 - Diploma of Leadership and Management
This qualification includes 6 electives. VLL offers 10 out of the 26 listed elective units for this qualification. This leaves customers with a flexibility of 4 elective unit choices.
BSB60420 - Advanced Diploma of Leadership and Management
This qualification includes 5 electives. VLL offers 6 out of the 14 listed elective units for this qualification. This leaves customers with a flexibility of 1 elective unit choice.
2 of the elective unit choices are core units in BSB50420 - Diploma of Leadership and Management. This means that customers would need to apply credit transfers to these units which are detrimental financially to the business.
1 of the elective unit choices is also an elective unit in BSB50420 - Diploma of Leadership and Management.
BSB40120 - Certificate IV in Business
This qualification includes 6 electives. VLL offers 8 out of the 85 listed elective units for this qualification. This leaves customers with a flexibility of 2 elective unit choices.
Based on the elective units on offer, customers are not able to build a specialised course offering.
BSB50120 - Diploma of Business
This qualification includes 7 electives. VLL offers 16 out of the 97 listed elective units for this qualification. This leaves customers with a flexibility of 9 elective unit choices.
Based on the elective units on offer, customers are only able to build specialised course offerings for the following: Organisational Development, Business Operations
This qualification has 2 elective units in common with BSB40120 - Certificate IV in Business.
This qualification has 3 elective units in common with BSB60120 - Advanced Diploma of Business.
BSB60120 - Advanced Diploma of Business
This qualification includes 5 electives. VLL offers 10 out of the 34 listed elective units for this qualification. This leaves customers with a flexibility of 5 elective unit choices.
4 of the elective unit choices are core units in BSB50120 - Diploma of Business. For customers who do not wish to offer credit transfers between these qualifications, this reduces the flexibility of unit choices to 1 elective unit choice.
This qualification has 3 elective units in common with BSB50120 - Diploma of Business
ICT40120 - Certificate IV in Information Technology
This qualification includes 13 electives. VLL offers 13 out of the 162 listed elective units for this qualification. This does not leave customers with any flexibility in regards to elective unit choices.
Based on the elective units on offer, customers are only able to build specialised course offerings for the following: Systems Administration Support, Web Development.
ICT50220 - Diploma of Information Technology
This qualification includes 14 electives. VLL Offers 16 out of the 211 listed elective units for this qualification. This leaves customers with a flexibility of 2 elective unit choices.
1 of the elective unit choices is a core unit in ICT40120 - Certificate IV in Information Technology. For customers who do not wish to offer credit transfers between these qualifications, this reduces the flexibility of unit choices to 1 elective unit choice.
This qualification has 1 elective unit in common with ICT40120 - Certificate IV in Information Technology. As there is no flexibility in elective choices in ICT40120 - Certificate IV in Information Technology, this would mean that customers would no longer have elective flexibility if they do not wish to offer credit transfers between these qualifications.
This qualification has 1 elective unit in common with ICT60220 - Advanced Diploma of Information Technology.
Based on the elective units on offer, customers are only able to build specialised course offerings for the following: Data & Data Management, Systems Administration, Systems Analysis.
ICT60220 - Advanced Diploma of Information Technology
This qualification includes 10 electives. VLL offers 11 out of the 148 listed elective units for this qualification. This leaves customers with a flexibility of 1 unit choice.
This qualification has 1 elective unit in common with ICT50220 - Diploma of Information Technology.
Based on the elective units on offer, customers are only able to build specialised course offerings for the following: Advanced Data Management, Systems Development and Analysis
You call a meeting with the Development Team Leader to find out the rationale behind the current elective options in each qualification. The Development Team Leader explains that elective units have been selected based on the expertise of the members of the development team which are as follows:
Operations Manager: Writes ICT units - specialises in web development and data management
Development Team Leader: Writes ICT units - specialises in systems administration and analysis
Resource Developer 1: Writes BSB units - specialises in organisational development and business operations
Resource Developer 2: Writes BSB units - specialises in human resources and performance management
The Development Team Leader also explains that the Development Team are currently working on the development of the following units of competency to add further breadth to unit offerings:
Operations Manager | Development Team Leader | Resource Developer 1 | Resource Developer 2 |
ICTWEB447 Build basic website using development software and ICT tools(elective from ICT40120 - Certificate IV in Information Technology) | ICTSAS215 Protect and secure information assets(elective from ICT40120 - Certificate IV in Information Technology) | BSBSTR602 Develop organisational strategies(elective from BSB60420 - Advanced Diploma of Business & BSB60420 - Advanced Diploma of Leadership and Management) | BSBHRM614 Contribute to strategic workforce planning(elective from BSB60420 - Advanced Diploma of Business & BSB60420 - Advanced Diploma of Leadership and Management) |
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