View Policies Current Attempt in Progress Indicate which of the four perspectives in the balanced scorecard is most likely associated with the objectives that follow. 2 Percentage of repeat customers. Number of suggestions for improvement from employees. 3 Contribution margin. 4 Brand recognition. 5. Number of cross-trained employees. 6. Amount of setup time. Balanced scorecard Customer perspective Ideal standards Internal process perspective Learning and growth perspective Nonfinancial measures Normal standards Varlance Financial perspective