View Policies Current Attempt in Progress O'Brien's Bed and Breakfast operates a small inn in Wilmington. North Carolina. Kay O'Brien knows that customer service and customer satisfaction are the keys to staying in business. Indicate by placing an X in the appropriate column whether the following measures are leading or lagging, qualitative or quantitative indicators of customer satisfaction for O'Brie n's Bed and Breakfast: Leading Lagging Qualitative Quantitative ACC-SSO TOPIC 7 Assignment Question 10 OH). -/5 E d. Employee retention V v v v e. Return visits per year V V V v f. Time to respond to reservation requests v v V V g. Percentage of guest rooms ready at check-in v v v V h. Employee satisfaction i. Customer referrals per year V v eTextbook and Media Save for Later Attempts: 0 Of 3 used