Virgin Airlines tries to control various elements of its business. It always employs staff members who are size 8-10 and are immaculately groomed. It sprays the interior of its planes with deodoriser before guests enter the cabin and plays uplifting, positive music during take-off. Recently, a passenger drank too much alcohol on board and was rude to other passengers. The guest liaison was called to deal with the customer. Employing immaculately groomed staff is an example of: discrimination. accidental participants. servicescape. aesthetic labour