visit a Barber shop and understand the operations. ask the staff questions, use their customer experience, and act like mystery shoppers for this organization.

 

• Write descriptions of the chosen service company to understand it.
• Write mission plan.
• Write list of questions.
• Describe the main terminologies relevant to distinctive characteristics of services, service management, operations, processes, and service quality.
• Use various measurement tools to assess the service quality and the performance of the service firm's delivery process.