Question
visit a branch of a retail bank and consider the following questions: (A) what categories of service does thhe bank seem to offer? (B) to
visit a branch of a retail bank and consider the following questions: (A) what categories of service does thhe bank seem to offer? (B) to what extent does the bank design separate processes for each of its types of service? and (C) what are the different process design objetctives for each category of service?
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Operations Management Creating Value Along the Supply Chain
Authors: Roberta S. Russell, Bernard W. Taylor
7th Edition
9781118139523, 0470525908, 1118139526, 978-0470525906
