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VOC Analysis Guest rating Attributes Importance Coopergates Comp 1 Comp 2 Comp 3 Comp 4 Wait time for check-ins LA No shifting of guests in

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VOC Analysis Guest rating Attributes Importance Coopergates Comp 1 Comp 2 Comp 3 Comp 4 Wait time for check-ins LA No shifting of guests in other LA 2 hotels Service quality 5 Staff friendliness LA Room maintenance quality 4 4 Correct invoice 4 Competitive room rates 4 Simplilearn, All rights reserved. ? So, what should Mr. Bond do next

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