Walgreens has served its pharmacy customers for over $100$ years in its $13,000$ worldwide retail stores at "the corner of happy and healthy." The company is facing major changes in its core business model due to technology innovations and changing customer shopping preferences. Many transactions that once took place in a retail outlet now occur online. The focus has shifted to putting the customer at the heart of everything. Data and analytics are used to forecast demand for a wide range of products and then supply chain professionals work backward to determine how to obtain the goods that customers will want. The transition to a customer$-$driven supply chain approach requires Walgreens to become more analytical and agile. This is placing greater pressure on the HR function to recruit and retain the necessary talent. Distribution center managers today need not only strong operational skills but also the capability of working collaboratively across functions