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Walter, a user, has noticed that his computer begins to slow down during daily use and eventually locks up completely. During the lock - up

Walter, a user, has noticed that his computer begins to slow down during daily use and eventually locks up completely. During the lock-up, the keyboard and mouse do not respond and the screen does not show any error messages. Which of the following tasks should a technician follow to BEST troubleshoot this issue? (Choose TWO)

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