Walter Horvath is the executive housekeeper at the Landmark Hotel. This 450-room historic property caters to leisure travelers. Occupancy at the hotel is highest on the weekends. Like many hotels in large cities, the housekeeping staff is difficult to retain. Turnover tends to be high and the labor market tight. Mr. Horvath works very hard to provide a work atmosphere that enhances harmony and encourages employees to stay. Although he has little control over wage scales, his general manager does allow him wide latitude in setting departmental policies and procedures as long as these do not conflict with those of the management company that operates the landmark Housekeepers in Mr. Horvath's department highly prize weekends off, yet these are the busiest times for the hotel. In a staff meeting, Mr. Horvath and the housekeepers agreed to implement a policy that would give each housekeeper alternating weekends off with the stipulation that those housekeepers who are working on weekends might be required to work overtime to finish cleaning all the rooms necessary to service the hotel's guests. The housekeepers agreed to this compromise, and the policy was written into the department's procedures section of the employee handbook, which all new housekeeping employees must read and sign prior to beginning work. When the holiday season approaches, Mr. Horvath finds that his department is seriously understaffed. The hotel is filling to capacity nearly every weekend as guests flock to the city to do their holiday shopping. During a job interview with Andreanna White, Mr. Horvath mentions the alternating weekend policy for housekeepers. Ms. White states that the she is the choir director for her church. I could, she says,  miss alternating Sunday mornings, because I could arrange a substitute. Working overtime on Sundays, however, would cause me to miss both the morning and evening services, and I would not be willing to do that. I could, however, work an eight-hour day of Sundays with no problem because then I could go to either the morning or evening service. 

1. Should Mr. Horvath hire Ms. White despite her inability to comply with the departmental policy in place at the hotel?
2. If Mr. Horvath hires Ms. White, can he still enforce the alternating weekend policy with currently employed housekeepers who also might prefer not to work overtime on Sundays?
3. Do you believe Ms. White's choir director position warrants an exception to the departmental policy?
4. How should Mr. Horvath advertise position vacancies in the future?