Walton Company has measured its quality costs for the past two years. After the company gathers its quality cost data, it summarizes those costs using the four categories shown below: Prevention costs Appraisal costs Internal failure costs External failure costs Last Year $ 353,400 $ 445,000 $ 766,300 $ 1,034,000 This Year $ 611,000 $ 528,700 $ 550,000 $ 714,000 Required: 1. Calculate the total cost of quality last year and this year. Answer is complete and correct. Last Year This Year Total cost of quality $ 2,598,700 $ 2,403,700 2. For last year, calculate the cost in each of the four categories as a percent of the total cost of quality. (Round your percentage answers to 1 decimal place.) Answer is complete and correct. Last Year Prevention costs 13.6 % Appraisal costs 17.1 % Internal failure costs 29.5 % External failure costs 39.8 % Total percent 100.0 % 3. For this year, calculate the cost in each of the four categories as a percent of the total cost of quality. (Round your percentage answers to 1 decimal place.) Answer is complete and correct. This Year Prevention costs 25.4 % Appraisal costs 22.0 Internal failure costs 22.9 % External failure costs 29.7 Total percent 100.0 % 4a. Calculate the change in total cost of quality over the two-year period. X Answer is complete but not entirely correct. Prevention and appraisal activities $ 17 x Increased Internal and external failure costs $ (17) X Decreased The total cost of quality $ (8) X Decreased 4b. Is performance trending in a favorable or unfavorable direction? Favorable Unfavorable X