Walton Company has measured its quality costs for the past two years. After the company gathers its quality cost data, it summarizes those costs using the four categories shown below:

		Last Year			This Year
Prevention costs		$	332,000		$	663,000
Appraisal costs		$	471,700		$	572,300
Internal failure costs		$	758,400		$	505,000
External failure costs		$	1,144,000		$	673,200

6 Walton Company has measured its quality costs for the past two years. After the company gathers its quality cost data, it summarizes those costs using the four categories shown below: 2.5 points Last Year Prevention costs Appraisal costs Internal failure costs External failure costs $ 332,000 $ 471,700 S 758,400 $1,144,000 This Year $ 663,000 $ 572,300 $ 505,000 $ 673,200 eBook Required: Print 1. Calculate the total cost of quality last year and this year. References Last Year This Year Total cost of quality 2. For last year, calculate the cost in each of the four categories as a percent of the total cost of quality. (Round your percentage answers to 1 decimal place.) Last Year Prevention costs Appraisal costs Internal failure costs External failure costs Total percent % % % 6 3. For this year, calculate the cost in each of the four categories as a percent of the total cost of quality. (Round your percentage answers to 1 decimal place.) This Year 2.5 points Prevention costs Appraisal costs Internal failure costs External failure costs Total percent x eBook Print References 4a. Calculate the change total cost of quality over the two-year period. Prevention and appraisal activities Internal and external failure costs The total cost of quality 4b. Is performance trending in a favorable or unfavorable direction? Favorable Unfavorable