Warehousing provides time and place utility for raw materials, industrial goods, and finished products, allowing firms to use customer service as a dynamic value-adding competitive tool.

In view of the above statement,

a)Identify and characterize a company in Zambia, b)Specify in details warehouse processes, c)Identify a business problem / inefficiency in the warehouse, d)Define root causes of the problem, e)Propose action plan to improve, f)Describe expected impact on company performance after implementation.