Watch, Read, and Discuss: Emotional Intelligent Leaders Creating Emotionally Intelligent Employees

Must watch and read ALL of the following before completing the assignment. It's need to be specific answers.

Watch my video FIRST about Emotional Intelligence, then read the articles below the video.

While watching the video, think specifically about how emotional intelligence affects leaders as well as the team they lead.

https://screencast-o-matic.com/watch/c31vYdV0qA1

Read Article: https://www.hpsys.com/PDFs/EIatWorkSeriesBalancingAssertiveness.pdf

Read Article: https://www.liveplan.com/blog/6-ways-emotional-intelligence-serves-entrepreneurs/

Assignment:

Consider leadership, emotional intelligence, personality styles, assertive communication, and conflict resolution while working through the following scenario and answering the questions.

For full points, make sure your post is at least 3 paragraphs (5-6 sentences per paragraph). You aren't required to reply, but try to scroll and read your classmates' responses as well.

John and Mike work in the same department. Mike is a new employee. John has worked at the company for 5 years. John and Mike do the same job. They have the same job title and have to work together. John likes to do things the way they have always been done. He is very vocal. Because he's been there so long, he thinks he knows how to do things. And he tells others about it, whether or not they ask. Mike tries hard to follow company rules and is a very quiet man who doesn't talk much. Employees must clock in within 5 minutes of the start of their shifts. They are supposed to clock in at their own buildings, but there isn't any way to check this. John always clocks in at another building so he won't be marked as tardy. He always gets to his work station at least 10 minutes late. A couple of times each week, somebody asks Mike where John is. Mike is tired of covering for John and has resented it for a long time. Finally, one morning, John is 20 minutes late. When John finally appears, Mike tells him he's not going to cover for him anymore. John says, "Hey, I clocked in. I've been doing this for years. As long as you don't say anything, nobody will ever know. Just shut the %&# up and do your job." Mike and John start shouting at each other. The manager walks in just as it looks like John is going to hit Mike.

What personality styles do Mike and John portray?

Based on this module's specific content, what should the manager do to handle this situation assertively?

Based on this module's specific content, what could have been done by the manager to prevent this type of conflict?

How do personality styles play a role in the prevention and handling of this situation?

Remember, this is personality styles and emotional intelligence content, not logistics.