Watch the Duel at the Mall video.

Then, answer the following questions:

What caused the hijacks (what feelings were involved)?

What observable characteristics did you see from each of the women to know it was a hijack (remember, actions, behavior, language, voice, gestures, facial expressions)?

What emotional need was not being met in this situation?

What would you have done in this situation?

Leaders are faced with frustrating situations. How would emotional competence, specifically awareness, promote healthy conflict?