Watch the following video:

https://www.youtube.com/watch?v=79LI2fkNZ2k

How to Deal with Resistance to Change

1.Of the four forces for change discussed in the chapterpeople, technology, information processing and communication, and competitionwhich have been the most important in driving strategy in making change? Rank the four in order of importance and be specific in explaining the role of each in change.

2.What kinds of internal changes have to be made over time for a company to continue to grow? What role is each of the four forces for change likely to play in this process, both in prompting changes and in presenting challenges to implementing them?

3.What did you learn in the video? How can you relate this to your work and the reading this week?

4.Consider Figure 19.3. Which of the following factors would probably play a role in determiningor changingyour preference: growth and security, development of human capacities, total life space, social relevance?

5.What does it really take for people to consider and be open to change? How can a manager see when a theory or strategy is working and when it is not? What examples can you cite from your own work?