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Watch the video, Quality at the Milwaukee Public Health Lab (MPHL).The managers chose not to adopt a specific quality management system.Instead, they worked with the

Watch the video, Quality at the Milwaukee Public Health Lab (MPHL).The managers chose not to adopt a specific quality management system.Instead, they worked with the American Society for Quality to learn about an apply the quality tools that best fit their needs and ambitions.

3.What tools did MPHL choose?

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