Watch the videos and the articles, then answer the questions below:

1. Why the company opts for the strategy of paying the potential employees to quit?

2. What makes this company a successful retailer?

3. How does the company keep its sustainability even with so many costs in its recruitment process?

4. Beyond paying for potential employees to quit, what are other innovative practices performed by the company that recognizes them as a premium service company?

5. If any other company follows Zappos philosophy, do you believe they will be equally well successful? Justify your answer.

6. What customer service similarities can you relate to Amazon and Zappos?

REFERENCE;

Video 1: The Company That Pays Its Employees to Quit - YouTube. Retrieved from:https://www.youtube.com/watch?v=gExryMi7c3g

Video 2:Why Zappos Pays New Employees to Quit And You Should Too HBR Video IdeaCast on Blip 2 - YouTube. Retrieved from:https://www.youtube.com/watch?v=AB6U9g9pkLI

Article 1: Kanales, K. (2020). Business Insider. Tony Hsieh, the late former CEO of Zappos, famously pioneered the concept of paying new, unhappy employees $2,000 to quit in order to maintain a happy, productive workforce. Retrieved from:https://www.businessinsider.com/zappos-tony-hsieh-paid-new-workers-to-quit-the-offer-2020-11

Article 2: Taylor. B. (2009). Harvard Business Review. Amazon and Zappos: A Savvy Deal. Retrieved from:https://hbr.org/2009/07/a-savvy-deal-from-amazon-to-za