Watch the YouTube video and then respond to the questions.

YouTube Worst Customer Video:https://www.youtube.com/watch?v=Y_ux6ntM-lY(5 mins long)

These are 10 points concerning enhancing customer satisfaction as a strategy for retaining customers:

Pay attention

Deal with one customer at a time

Know your customers

Give customers special treatment

Service each customer adequately

Do the unexpected

Handle complaints effectively

Sell benefits, not features

Know your competition

Cost of dissatisfied customers

1.Based on the video, what did the cashier do wrong? (mention 4 things from the list above)

2.Based on the video, how would you have helped the customer and provide exceptional customer service? (Give 4 examples based on the list above)