Watch this video as an example of mediation https://youtu.be/4Uzbpj1UCEY- workplace mediation in Action and make a report on it by including the following things; please be sure to make specific references to mediation/conflict theories and techniques and include in-text references using books, journal, articles, academic websites using APA7 style format.

1. What caused the conflict?

2. How did the conflict appear?

3. How was the mediation approach effective?

4. Would another approach have been more effective?

5. Tell about 3 mediation techniques used in the session.

6. recommend 3 other techniques that could have been used.

7. How has this conflict helped you understand your past experiences?

8. What could you do differently in the future?