1. Waterfield Company is looking for a way to help its executive managers assess how its three divisions are meeting the company's goals and objectives for financial performance. Which of the following metrics might be used for this purpose?

   a.the material price variance and the material quantity variance

   b.operating income and cash flows

   c.customer satisfaction rating and the number of customer returns

   d.the amount of time employees spend in training and the number of training sessions provided