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MUSTAPHA AFRAN Calgary, AB 403 403-918-6733

PROFESSIONAL SUMMARY Motivated Warehouse Worker/Associate skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.

ACCOMPLISHMENTS Strategic thinking, analysis and problem solving: Investigate and solved more than 100 complains, and special cases per month. Ability to use MS suite (Excel, Word, Outlook, PowerPoint And Access) to develop inventory tracking spreadsheets and preparation of reports and document. Improve the image of my department to an excellent one with my good human relations and work ethics Resolved product issue through consumer testing. Documented and resolved customers issues which led to customer satisfaction. Collaborated with team of ten in the development of software to track goods in transition. Achieved 97% by completing shipping and receiving with accuracy and efficiency.

SKILLS Material Handling Wrapping and Boxing Loading and Unloading Quality Control Trash Collection Order Picking and Processing Shipping and Receiving Environmentally Controlled Storage Product Verification

WORK HISTORY

Salesperson, 11/2022 - 12/2022

Telus - Calgary, AB Worked to build relationships with customers and built potential for additional sales. Offered each customer top-notch, personal service to boost sales and customer satisfaction. Engaged 90% customers in social conversations to create pleasant and easy shopping experience. Listened to clients and introduced solutions to satisfy business and personal needs. Track down almost 90% hard -to-find merchandise at diverse locations Retail Sales Associate, 02/2022 - 09/2022 New life Supermarket - Toronto, ON Helped 90% of customers to complete purchases, locate items and join reward programs. Checked pricing, scanned items, applied discounts and printed receipts to ring up customers. Maintained clean sales floor and straightened and faced merchandise. Assisted in set up of store displays and inspected merchandise for quality Carrying out re-merchandising and price markdowns duties while achieving sales quotas Organized store merchandise racks and displays to promote and maintain visually appealing environments. Increased sales and customer satisfaction through personalized servicing. Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. Helped customers complete purchases, locate items and join reward programs Checked pricing, scanned items, applied discounts and printed receipts to ring up customers Maintained clean sales floor and straightened and faced merchandise Meat Stocker, 08/2021 - 11/2021 Walmart - Brandon Placed least 90% products in correct storage locations to keep stock areas organized and inventory counts accurate. Answered customer questions and provided detailed product information. Maintained effective team member communication. Rotated 98% stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays. Helped 70% customers locate desired items and transfer oversized items to vehicles. Checked packages and merchandise for damage and notified vendors. Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery. Tutor, 09/2010 - 09/2019 West Africa Senior - Greater Accra Prepared course materials such as lesson, homework assignments and handouts for all students. Supervised students' fieldwork, internship and research work Devised, utilized and updated curricula and lesson plans for individual courses. Ensure environment of school is cleaned and safe for effective teaching .Supervised 60% of students' fieldwork, internship and research work. Assist at least 70% students who are physical challenge by given them more attention and time during instructional hours. Directed program operations delivering education to more than two thousand students each year Oversaw three(3) committees focused on campus and program improvements Maintained excellent attendance record, consistently arriving to work on time Exceeded goals through effective task prioritization and great work ethic Packer Associate, 03/2012 - 08/2014 OLAM - Greater Accra Completed daily orders with expert picking and packing of shipments. Protected materials for transport by correctly packaging products in boxes and crates. Maintained safety and efficiency while loading over 50 pounds products into packaging equipment Documented order updates by inputting data into databases system. Demonstrated respect, friendliness and willingness to help wherever needed. Carried out day-day-day duties accurately and efficiently. Worked flexible hours; night, weekend, and holiday shifts. Developed and maintained courteous and effective working relationships. Protected materials for transport by correctly packaging products in boxes and crates Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations Completed daily orders with expert picking and packing of shipments Updated 80% procedures and measuring guidelines to reduce product and packaging

EDUCATION MBA: Supply Chain And Operations Management(option), 07/2022 Ghana Institute of Management And Public Adm - Accra, Ghana Gimpa's mission is to maintain a Centre of excellence for training in public and business administration, by continuously enhancing the capability of middle and top level executives in public and private sectors as well as non-governmental organisations (nogs) both in Ghana and internationally, to manage their institutions and enterprises .

Bachelor of Education: Information Technology, 07/2006 University of Winneba ,Ghana - Kumasi -Campus Its main aim is to train teachers for the education system of Ghana. The University of Education, Winneba is expected to play a leading role in Ghana's drive to produce scholars whose knowledge would be fully responsive to the realities and exigencies of contemporary Ghana.Information Technology department focuses on training students teachers to acquire Information and communication Technology programes so as to impact the knwoledge acquired to the pupils in first and second cycle institutions. CERTIFICATIONS Licensed Teacher Certificate A - 2001 Licensed Construction safety Training System - 31/10/2022 Licensed H2S Alive - 28/12/2022 Licensed standard First Aid with CPR - 16/12/2-2022