We are looking for a Service Management Lead on our Global People Operations team to stand up and build out a Service Management function supporting Global People Operations and our broader People team. Reporting to the Head of Global People Operations, you will design and implement an organization (seeded by you and growing in accordance with business need) responsible for delivering services such as Process Excellence, Business Analysis, and Best Practices implementation. You may also identify additional prospective new work for People Operations and collaborate with our People team partners to streamline and migrate this work.

Qualifications

You have:

• 10+ years of experience across several of the following: Process Excellence, Reporting, Business Analysis, with a focus in HR; 5+ years experience building and/or managing teams; experience with Jira and Workday are preferred
• Experience with modern communication tools (e.g., Google Meet, Slack)
• Experience implementing processes that scale and manage multiple ongoing projects
• The ability to remain composed with high volume of activities
• A propensity to partner with others at all levels globally
• The instinct to create personal and professional stretch goals and meet them

Your skills:

• Bias for logical action: You have an urgency to lead systemic change through a data-driven lens without compromising quality
• Empathy: You always want to understand someone's struggle
• Organized: You know how to keep track of multiple projects through delivery
• A desire to standardize, scale, automate, and then repeat

The knowledge and skills listed that are directly related to this course are:

• Experience implementing processes that scale and manage multiple ongoing projects.
• Bias for logical action: You have an urgency to lead systemic change through a data-driven lens without compromising quality.
• You will design and implement an organization (seeded by you and growing in accordance with business need) responsible for delivering services such as Process Excellence, Business Analysis, and Best Practices implementation.

The key terms or experiences I would include in my resume, cover letter, or interview to showcase my relevant knowledge and skills related to this job posting would be, organized, process excellence, best practices implementation, reporting, business analysis, HR; implementing processes that scale and manage multiple ongoing projects; and lead systemic change through a data-driven lens.

I think that the mathematical formulas to calculate fixed and variable expenses along with contribution margins were especially relevant because I can use them in scenarios that have nothing to do with manufacturing. For instance, if I am asked to develop a team or department to head up some sort of service provided to clients, I can use these management accounting formulas and other methods to budget, benchmark, and produce quality service.

“Classifying manufacturing and other costs and reporting them in the financial statements.

• Determining the cost of manufacturing a product or providing a service.
• Evaluating the impact of cost allocation and activity-based costing
• Estimating the behavior of costs for various levels of activity and assessing cost-volume-profit relationships.
• Evaluating operating performance using cost behavior relationships.
• Planning for the future by preparing budgets.
• Evaluating manufacturing costs by comparing actual with expected results.
• Evaluating decentralized operations by comparing actual and budgeted costs as well as computing various measures of profitability.
• Evaluating special decision-making situations by comparing differential revenues and costs, pricing products, and managing bottlenecks.
• Evaluating alternative proposals for long-term investments in fixed assets.
• Planning operations using principles of lean manufacturing and activity analysis.
• Evaluating company performance using the balanced scorecard and corporate responsibility metrics.” (Warren & Taylor, 2020)
• What similarities and differences did you see in your findings?
• What suggestions would you give your peers related to how to showcase their newfound knowledge and skills?
• What tips for finding relevant job postings would you suggest?
• What general observations did you notice when exploring job postings or reflecting on how the material in this course can be applied to your ideal career?