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We define the discrete - valued functions M ( t ) and B ( t ) for a given resource as follows: - M (

We define the discrete-valued functions M(t) and B(t) for a given resource as follows: - M(t): Scheduled number of units (capacity) of the resource at time t,
- B(t): Number of units of the resource that are actually busy at time t.
Imagine Ali is the only person working at a call centre. Ali is scheduled to take a one-hour lunch break at 12.00. Ali is idle from 11.30 to 11.40, and at 11.40 he receives a call that lasts 40 minutes. Ali starts the break when the call is finished and returns to work at 13.00. There are no more calls before 13.30.

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