We discussed the article, "What Health Systems, Hospitals, and Physicians Need to Know about Implementing Electronic Health Records". In this article, the author describes the implementation of an EHR at Kaiser Permanente. While several points were drawn out of the this, the primary take-away from this article was that: Group of answer choices Change management is a crucial aspect of ensuring a successful project outcome The project manager must have excellent people skills You must get your internal IT department to buy into the concept of buying software from a vendor rather than custom development The organization must be able to explicitly link how the software will impact certain key metrics (e.g., risk reduction, patient outcomes, cost savings) Hiring a vendor with little experience in the healthcare industry is a major mistake