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We have consistently stressed that up-front planning results in big payoffs on predictable projects. Your customer has requested a minor change to the project that

We have consistently stressed that up-front planning results in big payoffs on predictable projects. Your customer has requested a minor change to the project that "shouldn't impact the schedule." How should you respond? Question 12 options: Evaluate the impact of the change against the other project constraints. Authorize the change to maintain good customer relations Involve top management to determine the best course of action Refuse the change because you wish to avoid scope creep

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