We have provided 6 videos, comprising an introductory video explaining the context of your 'role play' as part of your practical assessment, together with 5 examples to guide you in your presentation. Task 1 - Demonstrate procedure to refuse sale or service of alcohol and assist each of the following groups of customers who who are approaching intoxication ('Early signs of approaching intoxication'); A) those in emotional or physical distress (Upset / Crying / Anger) B) those with no food consumption during extended service of alcohol (2 hours) C) those who appear to be showing early signs of approaching intoxication from a drug 'other than alcoh being prescription ('Valium', 'Panadeine Forte') or illicit substances (e.g. cannabis, cocaine, Ice) Task 2 - Demonstrate organisational or house requirements and use effective communication and conflict- resolution skills when asking the following different intoxicated customers to leave the premises. D) one compliant customer (Accepts your decision to leave, does not want to cause trouble and wants to come back again) E) one difficult customer refusing to leave the venue (does not accept your decision and refuses to leave) See examples in the points below and the table overleaf, containing key items and words that your trainer will be expecting to hear in your video submissions. In all scenarios it is important that you: Introduce yourself as a staff member Take patron to a more appropriate area (e.g. remove from group) . . Use short sentences to offer your assistance (e.g. offer glass of water) Calm / polite / appropriate tone / do not invade patron's personal space Offer safe transport options if patron wishes to go home, e.g. offer to call a taxi PH: +612 9211 4110 - Level 1,86-90 Bay St Broadway, NSW 2007 Page 1 Tertius Training PTY LTD T/A BarMax Australia & 1-AAA Barmax (RTO Code: 41242) ABN: 83 604 379 651 Version 5.0 - 202 File location: T:\\Education\\RSA Online | Enrolment & Assessment BarMax RSA Online Practical Assessment v5.0 SITHFAB002 - Provide responsible service of alcohol TASK 1 "Hi, are you Ok? (and other empathetic statements). We believe your distress is an early sign of A approaching intoxication. For the moment, we can no longer serve any more alcohol. We can, however, offer you a cup of tea or coffee or other non-alcoholic beverages." B "We have noticed you have not eaten since you arrived here, and we have observed several 'early' signs of approaching intoxication. For now, we can no longer serve any more alcohol ...." then offer hospitality (e.g. Can I show you our menu?) C "We have noticed you are quite agitated, acting irrationally (paranoia) and your eyes are dilated. We believe that you may be showing early signs of approaching intoxication by a drug other than alcohol, so for now we cannot offer you any further alcoholic drinks but welcome to have one of our great mocktails or perhaps and restaurant meal. Of you wish I can call you a taxi"e esea
