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We now know the different perspectives of the balanced scorecard (customer, financial, internal processes and learning and growth). Based on everything we have learned in
We now know the different perspectives of the balanced scorecard (customer, financial, internal processes and learning and growth). Based on everything we have learned in this course; how might you update and improve the balanced scorecard? What new perspectives and measures might you add to reflect the performance measures companies have recently included in their bottom lines
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Exploring The Hospitality Industry
Authors: John R Walker, Josielyn T Walker
3rd Edition
0133762777, 9780133762778
