Week 4: Crisis Response Background: You have won the work on the RFP you submitted to set up an event for a local non profit. One of your employees has inadvertently sent an email to your client which has the pricing information for another client of yours. That pricing shows a lower rate for the other client then what you are charging this client. It appears that the event you are running for the other client will cost 15% less than the event you are running for them and based on information in the pricing sheet it appears to be roughly the same number of people and duration. Torn, ljust received an email from a member of your team. In that email there was suppose to be an attached detailed rate sheet and budget for our event this February. The attachment was actually for an event that you are running for Feed More. Looking at that rate sheet it appears that you are charging Feed More 15% less than you are charging us for what on the surface appears to be a similarly sized and duration event. Given this is a our main fundraising event for the year, we are concerned that we are paying more for the event then another nonprofit might be paying for theirs. I would like to understand the discrepancy and see what we can do to resolve this issue. Ann Things to think about: What things should you look into that might help explain why your rates would be different? How can you regain their trust, pastjust giving them a discount? What do you do about the team member that inadvertently emailed the message, what would that conversation look like? The backstory on why your rates are different is up to you to make up. I am Jess worried about the details of why things are different but more on how you explain things and the tone you use in the message. I am looking to see if you provide a clear, concise, correct, succinct and inclusive message and one that is likely to rebuild trust with the client