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Week 5 Assignment: 1. Explain what Discover What Your Customers Want means. (25 pts) 2. Explain what Deliver Your Ideal Customer Service means. (15 pts)

Week 5 Assignment: 1. Explain what "Discover What Your Customers Want" means. (25 pts) 2. Explain what "Deliver Your Ideal Customer Service" means. (15 pts) 3. Who is responsible for establishing a share vision? (10 pts) 4. Explain the difference between external and internal customers. (15pts) 5. What is used to evaluate how well an organization is doing?(10 pts)

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