1. Wells Fargo did have some systems in place, like the ethics hotline, to report unethical behaviour but clearly did not work. Why do you think that is? What steps can leaders take to design systems within their organisations that encourage ethical behaviour rather than unethical behaviour?
2. What should Business leaders take away from this scandal? (Use two ethical theories to justify your answer)
3. What could Wells Fargo have done differently to avert this scandal and cultural meltdown?