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Wendy's responds to a happy customer on Twitter with, This is great to hear! Please DM us the info on the location you visited. We
Wendy's responds to a happy customer on Twitter with, "This is great to hear! Please DM us the info on the location you visited. We will share your compliments with their management team." This is an example of what type of social media monitoring function? Group of answer choices To find trends and understand customer preferences To encourage current brand fans To find out about relevant industry or competitor news To provide support for complaints
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