Western National Bank is considering opening a drivethrough window for customer service. Management estimates that customers will
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Question:
Western National Bank is considering opening a drivethrough window for customer service. Management estimates that customers will arrive at the rate of 15 per hour. The teller who will staff the window can service customers at the rate of one every three minutes. Assume all times to be exponential. Please calculate the average number of customers in the queue (Lq) .
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