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what are all of the major issues in the article From touchpoints to journeys: Seeing the world as customers do https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/from-touchpoints-to-journeys-seeing-the-world-as-customers-do

what are all of the major issues in the article "From touchpoints to journeys: Seeing the world as customers do"

https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/from-touchpoints-to-journeys-seeing-the-world-as-customers-do

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