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What are some of the specific risks in the sales ordering process? Start Customer Service Associate receives order Is customer in Master File? Yes Customer

What are some of the specific risks in the sales ordering process? image text in transcribed

Start Customer Service Associate receives order Is customer in Master File? Yes Customer Service Associate enters order data into SAP system SAP Sales and Payment Terms generated based on Customer Master File SAP No Credit Analyst approves/denies credit based on D&B credit report Order Processing SAP prices order systematically based on Master Pricing File SAP Credit Approved? Customer or account or credit hold? -Yes- Credit Analyst reviews the customer account Hold issue resolved? Credit Analyst contacts customer to inform them of order cancellation End No No No End Yes Customer Service Manager reviews and orders for validity and accuracy. Yes Sales Order Credit Analyst creates new customer in the Customer Master File in SAP SAP Is order correct? Sales order is released and updated in SAP Shipping & Invoicing SAP Start Customer Service Associate receives order Is customer in Master File? Yes Customer Service Associate enters order data into SAP system SAP Sales and Payment Terms generated based on Customer Master File SAP No Credit Analyst approves/denies credit based on D&B credit report Order Processing SAP prices order systematically based on Master Pricing File SAP Credit Approved? Customer or account or credit hold? -Yes- Credit Analyst reviews the customer account Hold issue resolved? Credit Analyst contacts customer to inform them of order cancellation End No No No End Yes Customer Service Manager reviews and orders for validity and accuracy. Yes Sales Order Credit Analyst creates new customer in the Customer Master File in SAP SAP Is order correct? Sales order is released and updated in SAP Shipping & Invoicing SAP

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