Question
What are the 5 categories of complaints? What are important considerations in handling guest complaints? 1. Mechanical - 2. Connectivity - 3. Attitudinal - 4.
What are the 5 categories of complaints? What are important considerations in handling guest complaints?
1. Mechanical -
2. Connectivity -
3. Attitudinal -
4. Service Related -
5. Unusual -
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The Restaurant From Concept to Operation
Authors: John R Walker
6th Edition
9781118139950, 470626437, 111813995X, 978-0470626436
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