What are the challenges and opportunities for managers in using OB concepts? (Chapter 1) The challenges and opportunities for managers in using OB concepts include economic pressures, globalization, managing workforce diversity, improving customer service, improving people skills, stimulating innovation and change, coping with temporariness, working in networked organizations, helping employees balance work-life conflicts, creating a positive work environment, and improving ethical behavior. How does workplace discrimination undermine organizational effectiveness? (Chapter 2) Workplace discrimination undermines organizational effectiveness because it leads to lower effectiveness, lower motivation, high turnover, and high absenteeism. This undermines organizational effectiveness further because you have to train multi What causes job satisfaction? (Chapter 3) How are emotions different from moods? (Chapter 4) What are the strongest predictors of job search behavior? (Chapter 5) What are the factors that influence our perception? (Chapter 6) Why is employee job engagement important to managers? (Chapter 7) How can flexible benefits motivate employees? (Chapter 8) What are the different types of groups? (Chapter 9) How can organizations create team players? (Chapter 10)