What are the Critical Success Factors in managing change in the context of 'disruptive' technologies? Give us a thorough analysis (not just bullet points). Use statistics and market trends, if applicable. Use in-text and end references. Use at least five references, but make sure to voice your own thoughts in the last paragraph. In this paragraph you need to summarize 'your own thoughts' about the subject, meaning that you need to invest enough time on the matter.