1. What are the four categories of measures in a balanced scorecard?
2. What are the four types of costs summarized in a quality cost report? How do companies generally seek to lower their cost of quality?
3. What is the difference between delivery cycle time and throughput time? What four elements make up throughput time? What elements of throughput time are value-added and what elements are non-value-added?
4. What does a manufacturing cycle efficiency (MCE) of less than 1 mean? How would you interpret an MCE of 0.40?
5. Why do the measures used in a balanced scorecard differ from company to company?
6. Why should the measures included in a balanced scorecard be linked together in the form of if then hypothesis statements?
7. Why does the balanced scorecard include financial performance measures as well as measures of how well internal business processes are doing?
8. Why should companies link their balanced scorecard measures to their employee reward systems?
9. Why do companies measure their corporate social responsibility performance?
10. What is the Global Reporting Initiative?