1. What are the four categories of quality-related costs? Name a cost in each of the four categories for each of the following types of organizations:
2. Restaurant
3. Hospital
4. Law firm
5. Bank
6. Tire manufacturer
7. University

1. It has been said that external failure costs can be catastrophic and much higher than the other categories. What are some examples of external failure costs? Why is it often difficult to arrive at the cost of external failures?

Example chart for question 1:

	Prevention	Appraisal	Internal Failure Costs	External Failure Costs
a. Restaurant
b. Hospital
c. Law firm
d. Bank
e. Tire manufacturer
f. University