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What are the four categories of quality-related costs? Name a cost in each of the four categories for each of the following types of organizations:

  1. What are the four categories of quality-related costs? Name a cost in each of the four categories for each of the following types of organizations:
  2. Restaurant
  3. Hospital
  4. Law firm
  5. Bank
  6. Tire manufacturer
  7. University

  1. It has been said that external failure costs can be catastrophic and much higher than the other categories. What are some examples of external failure costs? Why is it often difficult to arrive at the cost of external failures?

Example chart for question 1:

Prevention

Appraisal

Internal Failure Costs

External Failure Costs

a. Restaurant

b. Hospital

c. Law firm

d. Bank

e. Tire manufacturer

f. University

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