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What are the four key processes that set the tone for working with both ambivalence and resistance? A. Engaging, Focusing, Evoking and Planning B. Arriving,
What are the four key processes that set the tone for working with both ambivalence and resistance? A. Engaging, Focusing, Evoking and Planning B. Arriving, Leaving, Helping, Talking C. Interviewing, Focusing, Disengaging, Evoking D. Employing, Focusing, Emoting, and Preparing
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The General Managers
Authors: John P. Kotter
1st Edition
0029182301, 978-0029182307
