What are the key factors driving Shadow IT in business and government?

Characterize the key factors provided in the case as contributing to Shadow IT (e.g., culture) as being associated with either a reinforcing loop or a balancing loop.

Prioritize the identified factors in terms of their impact on Shadow IT and identify those factors that

may be more amenable to a balanced solution approach.

What are some strategies for ameliorating the impact of Shadow IT for MAI's clients?

Recognize the ethical issues of shadow IT from the users' perspective.

From the users' perspective, why would they do something even when they know it is against the rules. Will it help the users and the company to break the rules?

 

Evaluate and apply different ethical perspectives/philosophies