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What are the six gaps in the GAPS model. Suggest at least two ways to close each gap.
What are the six gaps in the GAPS model. Suggest at least two ways to close each gap.
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The GAPS model also known as the SERVQUAL model identifies six gaps that can occur in service delivery and customer expectations Here are the six gaps ...
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Fundamentals of Management
Authors: Robbins, DeCenzo, Coulter
7th Edition
132996855, 0-13-610982-9 , 9780132996853, 978-0-13-61098, 978-0136109822
