1. What are the sources of revenue of LAX? (Just list them with their percent contribution if that info is available, no discussion needed)
2. What are the major federal entities involved in LAX operations? List the major entities and their responsibilities. Which of these entities were under the control of Deborah Flint? (List them, with 1-2 sentences covering their major responsibilities).
3. What was the organizational structure of LAX when Flint joined LAX. (you can point to the relevant exhibit and comment in a couple of sentences).
4. Who is Flint responsible to (track the governance structure upwards from her).

1. According to Flint, what were the major problems faced by LAX when Flint arrived? How did she identify these problems? Please list the problems in order of importance.
2. What were the strengths and opportunities that LAX had when Flint arrived? (List in order of importance)
3. What did Flint set out to achieve at LAX? (Talk about the goals, not what she did to achieve the goals, we will discuss her process later). Carefully and clearly articulate her major goals.
4. What were the constraints faced by Flint in her plans to change LAX?

1. Discuss the changes made by Flint. Briefly discuss the sequence of her taking control and making changes. Group the changes she made into meaningful categories such as - structural changes, cultural changes, process and operational changes, strategic etc. It is important to group here)
2. Discuss Flint's use of metrics. What is your opinion of the metrics she used?

1. What grade would you give Flint (and Burton) on their progress at LAX as of 2018? What did they achieve? Discuss.
2. What if anything would you have done differently?
3. If you were to take over from Flint when she left, what would you do from this point on?