What are the two keys to successful implementation of an information technology project? Provide two brief examples of business strategies that might be included in the plan for an online business initiative. What is the goal of a downstream strategy? What is the goal of an upstream strategy? How might an online retailer measure increased customer satisfaction? What is total cost of ownership? Provide one brief example of an opportunity cost. What is an angel investor? What is a venture capitalist? What is an initial public offering (IPO)? What is a capital project? What specific information is provided by a return-on-investment (ROI) calculation? What is late outsourcing? What is component outsourcing? What is project management? What is the function of a database administrator in an online business operation? What is a postimplementation audit? What is change management