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What are the wow elements of a service experience? Question 17Answer They help give the guest the experience she/he was expecting Perks that guests who
What are the "wow" elements of a service experience? Question 17Answer They help give the guest the experience she/he was expecting Perks that guests who belong to the frequent visit club receive Elements that increase the cost of the service Special elements beyond the basic service that make it memorable
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Operations Management Sustainability and Supply Chain Management
Authors: Jay Heizer, Barry Render, Paul Griffin
2nd Canadian edition
978-0133764345
